10 Most Common WooCommerce Support Questions Answered

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Online retail is on the rise, growing at a rate of 14% year-over-year.

Even if you have a brick-and-mortar, an online shop can boost your bottom line and draw in new customers. If you use WordPress for your content management system (CMS), then there’s a plugin called WooCommerce that can make running a shop easy.

Before getting started, you might have WooCommerce support questions. In this article, we’ll cover the top 10 questions–and answers–to help you familiarize yourself with this versatile and powerful tool.

Before We Get To WooCommerce Support Questions

The questions below will cover how to get started with WooCommerce and how to complete functions like adding products and issuing refunds. We’ll also examine the different ways you can customize your WooCommerce shop. But first, let’s answer this question: What is WooCommerce?

The short answer is that it’s an online shop and shopping cart plugin which allows users to buy digital and tangible products directly from your website. Because it covers every element of the sale–including taxes–and because of its versatility, WooCommerce is used by more than three million websites.

10 Most Common WooCommerce Questions

Now that you know what this plugin is, let’s get into the most common questions. Hopefully, by answering these ahead of time, we can help you enjoy a seamless experience setting up and running your online store.

1. How Do I Install WooCommerce?

If you’ve ever added a plugin to your WordPress site, then you already know installing this one is easy. Before you install, ensure you have:

  • Hosting set up
  • A domain name
  • A website powered by WordPress
  • A theme compatible with WooCommerce

Then, download WooCommerce from the plugin directory and activate it. The setup wizard will guide you through building your shop.

2. What Is A Payment Gateway And How Do I Get One?

A payment gateway is what allows you to accept payments. If you’re not offering all your products for free, you’ll need one. WooCommerce comes with a PayPal payment gateway built in, but if you don’t have PayPal or prefer a different payment gateway, that’s not a problem.

You can install plugins for other payment gateways by going to WooCommerce, then Settings, then Checkout. There you can find other payment gateway options.

3. How Can I Customize WooCommerce?

There are four different ways you can customize your online store with WooCommerce. You can choose a theme and add plugins or extensions. An extension is just like a plugin, except that it needs a base plugin in order to function.

You can also edit the plugin code. If you don’t know how to read and write code, a developer can help.

4. How Do I Add Products To My Store?

If you’ve published a page or blog post on your WordPress site, adding a product will be familiar to you. Either way, it’s not difficult and if you’re adding your first product, the plugin will guide you through the process. To get started, go to Products, then Add New.

You’ll add the product name, description, and additional data, as well as any images. After you publish a product, you can copy it if you have other similar products to add.

5. How Do I Generate Reports?

WooCommerce allows you to view month-to-month performance data about your online store. If you go to WooCommerce, then Reports, you can access four types of reports:

  1. Orders
  2. Customers
  3. Taxes
  4. Stock

If your browser supports downloads, you can even export your reports to a .csv file so you can view it in Excel or any other spreadsheet software. If you don’t see the Export CSV button, then try a different browser.

6. How Do I Issue A Refund?

If you need to issue a refund, you need to know there are two ways to do so: Automatically and manually. Not all payment gateways support automatic refunds, so it’s good to familiarize yourself with both methods.

To issue automatic refunds, go to WooCommerce, then Orders. Choose the order you need to refund and click the Refund button. The plugin will guide you through the information you need to enter, and when you’re ready, click the Refund $X via [Your Gateway] button.

If you need to issue manual refunds, it’s important to know that you’re marking the order as refunded. Manual refunds don’t send the money through your payment gateway; you’ll need to do that through the actual gateway.

To get started, go to the orders section as though you were issuing an automatic refund. After clicking the Refund button, enter the amount you need to refund as well as any notes. Click Refund Manually when you’re done entering information.

Finish the process by changing the order status to Refunded using the drop-down menu.

7. How Do I Know If My Payment Gateway Supports Automatic Refunds, Pre-Orders, and Subscriptions?

If you know how to read and work with code, this is easy to find out. If not, you might want a developer to assist you. Basically, you need to search for a line of code in the Simplify Commerce gateway. This line of code is:


If this line exists, your payment gateway supports these automatic functions.

8. How Do I Update WooCommerce?

Continuing to run an old version of WooCommerce is a mistake. WooCommerce for WordPress is easy to update and updates can provide important security and functional updates. We highly recommend doing your updates on a staging site in all cases to first test that everything functions correctly. When you have set up your site on a staging site, simply go to your plugins and click Update Now if you need to update WooCommerce. The more customized your site, the more complex this can be. So, don’t hesitate to get a pro to help you and save you the hassle and time.

9. How Do I Remove A Product From WooCommerce?

We recommend archiving, not removing–in case you need to add the product back into your store. Before you archive the product, set up a URL redirect. A developer can help you if don’t know how.

10. How Do I Uninstall WooCommerce?

It is possible to deactivate the plugin and keep your data. If you need to remove the data, you’ll need to write some code. Again, seek help from a developer if you don’t know how.

You’ll need to add this line:

define( 'WC_REMOVE_ALL_DATA', true);

Add it on the line above the code that reads, “That’s all, stop editing! Happy blogging.”


Whether you’re selling physical products or WooCommerce digital downloads, sometimes you may want the help of a developer. To ensure your customizations and functions are properly implemented, contact us if you need help reading or writing code or if you have additional WooCommerce Support questions.

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